1. General

Welcome to Tayeiba Shop BD. We provide fashion, cosmetics, personal care, grocery, and other products through our website.

We reserve the right to update product information, prices, offers, services, and these Terms & Conditions whenever necessary.

2. Products & Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, sizes, colors, and other information are accurate.

However, actual product color or appearance may vary slightly due to lighting, photography, screen settings, or device differences.

Product availability may change without prior notice. If a product becomes unavailable after an order is placed, we may contact the customer regarding the available options.

3. Orders

When placing an order, customers must provide accurate and complete information, including their name, active mobile number, delivery address, and any other required details.

• Orders are subject to product availability.
• We may contact customers to verify order information.
• We may cancel an order if the product is unavailable, information is incorrect, or suspicious activity is detected.
• Customers should review their order details before completing checkout.

4. Prices & Payment

All product prices are displayed in Bangladeshi Taka (BDT), unless otherwise stated.

• Delivery charges may apply according to location and order conditions.
• Available payment methods may include Cash on Delivery and online payment options.
• Payment methods may change from time to time.
• The final payable amount will be shown during checkout or confirmed by our support team.

5. Delivery

We provide delivery services across Dhaka and other locations throughout Bangladesh, subject to courier coverage.

• Inside Dhaka: approximately 1–3 working days.
• Outside Dhaka: approximately 2–5 working days.
• Delivery time may vary depending on location, courier service, weather, holidays, campaigns, and other circumstances.
• Customers must provide a complete and correct delivery address and an active phone number.

6. Order Confirmation

For Cash on Delivery orders, we may contact the customer by phone, WhatsApp, Messenger, or another available communication method to confirm the order.

If the customer cannot be reached, provides incorrect information, or does not confirm the order, we may cancel the order.

7. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are subject to our separate Returns & Refund Policy.

Customers should review the Returns & Refund Policy before placing an order.

8. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, order information, or other details to verify the issue before approving a return, refund, or exchange.

9. Customer Responsibility

• Customers must provide accurate order and delivery information.
• Customers should keep their phone number active during order processing.
• Customers should inspect the product upon delivery.
• Customers should contact our support team promptly if there is any issue with the order.

10. Website Use

Customers agree not to misuse this website, attempt unauthorized access, interfere with website functionality, or use the website for fraudulent, unlawful, or harmful activities.

11. Intellectual Property

Website content, including text, images, logos, graphics, product descriptions, design elements, and other materials belonging to Tayeiba Shop BD may not be copied, reproduced, modified, or used without permission.

12. Changes to These Terms

Tayeiba Shop BD may update these Terms & Conditions from time to time. Any changes will be published on this page.

Customers are encouraged to review this page periodically for the latest information.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact Tayeiba Shop BD.