Shipping & Delivery Policy
Welcome to Tayeiba Shop BD. We are committed to processing and delivering your orders safely and efficiently across Bangladesh.
Order Processing
After you place an order, we may contact you to confirm your order and delivery information.
Orders are normally processed after confirmation. Processing time may vary depending on product availability, order volume, holidays and other circumstances.
Delivery Areas
We currently provide delivery services across Bangladesh, subject to courier service availability in the customer’s location.
Some remote or difficult-to-reach areas may require additional delivery time or charges.
Estimated Delivery Time
Estimated delivery time may vary depending on your location and the courier service.
Generally:
Inside Dhaka: Approximately 1–3 business days.
Outside Dhaka: Approximately 2–5 business days.
Remote areas: Delivery may take additional time.
These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, traffic, strikes, natural disasters or other circumstances beyond our control.
Delivery Charges
Delivery charges may vary depending on the delivery location, order size, product type and courier service.
The applicable delivery charge will be communicated or displayed during the ordering process.
Cash on Delivery
For Cash on Delivery orders, the customer may be contacted by phone to confirm the order before shipment.
Customers should keep the required amount available when the courier arrives.
Accurate Delivery Information
Customers are responsible for providing accurate information, including:
Full Name
Mobile Number
Complete Delivery Address
Area/Thana
District
Any additional delivery instructions
Tayeiba Shop BD will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Delivery Attempts
The courier may make one or more delivery attempts depending on their service policy.
If the customer cannot be reached, refuses to receive the order, or provides an incorrect address, the order may be returned to us.
Additional delivery charges may apply if a customer requests re-delivery.
Receiving Your Order
Customers are advised to check the package and product condition at the time of delivery whenever possible.
If you receive an incorrect, damaged or defective product, please contact us as soon as possible and provide relevant photos or videos so that we can review the issue.
Delayed or Lost Shipments
Although we work with delivery partners to ensure timely delivery, Tayeiba Shop BD cannot be held responsible for delays caused by courier companies, weather conditions, natural disasters, public holidays, strikes, traffic or other circumstances beyond our reasonable control.
If a shipment appears to be lost or significantly delayed, please contact us so that we can communicate with the delivery partner and investigate the issue.
Order Cancellation Before Shipment
If you wish to cancel an order, please contact us as soon as possible before the order is shipped.
Once an order has been dispatched, cancellation may not be possible.
Returned or Refused Orders
If an order is returned because the customer refused delivery, provided incorrect information, or could not be reached, additional delivery or return charges may apply to future orders.
Repeated refusal of Cash on Delivery orders may result in restrictions on future Cash on Delivery purchases.
Shipping and Returns
For information about returning products, refunds and exchanges, please review our Refund and Returns Policy.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: tayeibafashioncosmeticsgrocery@gmail.com
Phone: +880 1795356580
Website: Tayeiba Shop BD