Tayeiba Shop BD

Refund and Returns Policy

Last Updated: August 24, 2026

At Tayeiba Shop BD, we want our customers to receive their orders in good condition and as described on our website. If you receive a damaged, defective, incorrect, or significantly different product, you may request a return or exchange according to the policy below.

1. Return & Exchange Eligibility

  • A return or exchange may be accepted if:
  • You received a damaged or defective product.
  • You received a wrong product or wrong variation.
  • The product is significantly different from the product description or order.
  • The product has a manufacturing defect.
  • To be eligible, the product must generally be unused, in its original condition, and returned with its original packaging, tags, accessories, and other included items.

2. Return Request Period

IPlease contact us within 48 hours of receiving your order if you want to report a damaged, defective, or incorrect product.

Requests submitted after this period may not be accepted.

3. Unboxing Video Requirement

For damaged, defective, missing, or incorrect products, customers are strongly requested to record a continuous unboxing video from the moment the parcel is opened.

The video should clearly show:

  • The sealed package before opening.
  • The package label/order information.
  • The complete unboxing process.
  • The received product and its condition.

This video may be required to verify a return or exchange request.

4. Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return after opening or use.

These may include:

  • Cosmetics and makeup products after opening.
  • Skincare products after opening or use.
  • Hair-care products after opening or use.
  • Perfumes and personal-care products after opening or use.
  • Undergarments or other hygiene-sensitive products.
  • Products damaged by misuse, improper handling, or normal wear.
  • Products without original packaging or accessories where these are required for verification.

5. Change of Mind

We generally do not accept returns simply because a customer has changed their mind, selected the wrong size/color, or no longer wants the product after delivery.

However, if a size or variation exchange is specifically offered for a particular product, it will be subject to product availability and applicable delivery charges.

6. Wrong or Damaged Product

If we send you the wrong product or you receive a product damaged before delivery, please contact us as soon as possible after receiving the parcel.

After verification, we may offer:

  • A replacement product;
  • An exchange for an available product; or
  • Another appropriate solution agreed upon with the customer.

7. Refund Policy

If a refund is approved, the refund amount and method will depend on the circumstances of the order.

For Cash on Delivery orders, we may request the customer’s appropriate payment information to process an approved refund.

Refund processing time may vary depending on the payment method and financial service provider.

Delivery charges may be non-refundable unless the return is caused by an error on our part or another situation covered by our return policy.

8. Return Shipping

If the return or exchange is caused by an error on our part, such as sending the wrong product or a product that arrived damaged, we will determine the appropriate return-shipping arrangement after verification.

If a return is requested for reasons not covered by our return policy, the customer may be responsible for applicable return or delivery charges.

9. Product Inspection

All returned products are subject to inspection.

A return or exchange may be rejected if:

  • The product has been used or damaged by the customer.
  • The product is missing parts, accessories, tags, or packaging.
  • The product shows signs of misuse.
  • The return request does not meet the conditions of this policy.
  • The product was damaged after delivery due to improper handling

10. How to Request a Return or Exchange

To request a return or exchange, please contact Tayeiba Shop BD through our official contact channel and provide:

  • Order number.
  • Customer name.
  • Contact number.
  • Product name.
  • Reason for return/exchange.
  • Clear photos or video of the product, when applicable.

Our team will review the request and provide further instructions.

11. Contact Us

For questions regarding refunds, returns, or exchanges, please contact us:

Tayeiba Shop BD

Email: tayeibafashioncosmeticsgrocery@gmail.com

Phone: +880 1795356580

Please include your order number when contacting us about an existing order.